Who we are
At Skytanking Aviation Services ENG Limited we run an excellent service for our airline customers and have an exciting new opportunity opening at Birmingham Airport. It will be a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations.
This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed.
We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Your tasks
Job Purpose:Supporting the Station Manager on all aspects of operational delivery at your designated Airport(s) with a focus on continuous improvement. To deliver a consistently outstanding safe and compliant operation leading and motivating staff by example.
Ensure that KPI’s are delivered through effective utilisation of facilities, services and staff resources. And to support the growth of the business and service through continued professional developing of a trained workforce, obtaining excellent value for money on expenditure and good management of budgetary spend.
Support on the compliance with Civil Aviation Authorities (CAA), European Aviation Safety Agency (EASA),Health & Safety Executive (HSE), Environment Agency (EA), Department for Transport (DfT) legislation and regulations and Stobart Group policies and procedures.
Responsibilities & Objectives:- Planning, organising and directing operational activates at designated airports.
- Responsibility for staff and operational Safety Management System.
- Accountability for HSE performance of any employee at the Airport(s) covered
- Ensure that all procedures and processes are maintained in line with current legislation and internal policies ensuring adherence to regulatory frameworks applicable to operation (e.g DfT, HSE, CAA, EA, EASA)
- Ensure that all audit findings both internal and external are addressed within the agreed timescales.
- Conduct Safety tours/inspections/audits as per the agreed schedule.
- Ensure that all accidents, incidents and near misses are reported and investigated as per company policy.
- Drive high levels of performance and service against customers SLAs.
- Meet expected objectives in regard to productivity and training.
- Driving the delivery of SLA standards, including overall punctuality and quality of service whilst assessing processes and systems that will enhance the ability to measure, assess, and improve cost and service performance across the operation.
- Improve business operating cost and operating efficiency throughout the operation
- Improve passenger experience and airside services
- Drive adaptation of best practices
- Drive safety performance improvements
- Ensure the delivery of the operational resource plan
- Ensure the day to day running of the services are delivered to cost and time objectives
- Provide leadership and line management for Skytanking Handling staff
- Create regular and effective communication channels to staff
- Ensure that all staff are trained and maintain competence to carry out their role
- Build, develop, and manage a talent pipeline for the business
- Promote a culture of performance linked to organisational values
- Ensure that all plant and equipment is serviced, maintained and fit for purpose
Salary will be discussed at interview |
Your profile
Key attributes:
Excellent communication skills, a pro active leader with a confident professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions through a collaborative team centred ethos
Ability to deal effectively with difficult people
Ability to build and maintain excellent working relationships with internal and external colleagues and suppliers
A willingness to performance management or coach staff if the need arises
Effective written and verbal communication
Be service delivery focused
Airside experience is essential
Qualifications:
Advanced airside service operations
Desirable:
To have undertaken a formal management training programme
A recognised and relevant Safety management System and or HSE qualification
Experience:
Lead and motivate teams within an airport environment
Must be able to:
Without exception, provide 5 year history (no gaps) including work and none work activities
Have been a UK resident for the last 5 years and have have a right to work in the UK
Be able to acquire a clear DBS certificate
Your contact
Please send us your application exclusively via the online application form.
In case of questions, please don't hesitate to reach out to
enghr@skytanking.comSkytanking Aviation Services ENG LimitedA PrimeFlight company
