Your tasks
As a Passenger Service Agent, you will play a vital role in ensuring a seamless travel experience for passengers. Your responsibilities will include:
- Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
- Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
- Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
- Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
- Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.
Your profile
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
Essential Skills and Attributes
- Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
- Team Player: Strong collaboration skills and the ability to work effectively within a team.
- Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
- Tech Proficiency: Competency in using computer systems and software.
- Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays. The current shift pattern is:
- 6 days on, 3 days off (3 early shifts, 3 late shifts, followed by 3 days off).
Requirements
To meet regulatory and operational standards, all applicants must:
- Provide 5 years of checkable references to ensure background verification.
- Submit a clear criminal record check.
- Have the right to work in the UK.
We offer you:
We are committed to creating a supportive and rewarding work environment. Our benefits include:
- Comprehensive on-the-job training to equip you with all necessary skills.
- Uniform provided for a professional appearance.
- Free on-site parking, ensuring convenience for your commute.
- Additional leave entitlements.
