Who we are
At Primeflight we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.
All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.
Your tasks
As a Passenger Service Agent, you will play a vital role in ensuring a seamless travel experience for passengers. Your responsibilities will include:
- Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
- Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
- Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
- Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
- Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.
Your profile
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
Essential Skills and Attributes
- Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
- Team Player: Strong collaboration skills and the ability to work effectively within a team.
- Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
- Tech Proficiency: Competency in using computer systems and software.
- Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays. The current shift pattern is:
Requirements
To meet regulatory and operational standards, all applicants must:
- Provide 5 years of checkable references to ensure background verification.
- Submit a clear criminal record check.
- Have the right to work in the UK.
We offer you:
We are committed to creating a supportive and rewarding work environment. Our benefits include:
- Comprehensive on-the-job training to equip you with all necessary skills.
- Uniform provided for a professional appearance.
- Free on-site parking, ensuring convenience for your commute.
- Additional leave entitlements.
