Who we are

At Skytanking Aviation Services ENG Limited we run an excellent service for our airline customers at Birmingham Airport. It’s a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations. 

  

 This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed. 

  

 We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments 

 that make a collective difference for our customers, employees, partners, and the world we live in. 

  

 If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our 

 team.

Your tasks

Job Purpose

Working with the Front of House Duty Manager you will be assisting passengers to relocate lost baggage to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.  All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace.      A well organised self-starter with an extremely high sense of service delivery and customer service. Excellent communication and organisation skills, with a natural ability to understand customer needs and foster relationships across multiple departments.

 

Main Responsibilities and Objectives

Ensure Sky Tanking is delivering the Airlines product, and working in compliance with the Airlines standards, policies & procedures. This includes driving change to implement the Airlines developments & initiatives.  Working along side customer airlines to ensure baggage is located. Assisting passengers arriving without their baggage or damaged bags for all Sky tanking handled airlines. Arranging delivery of baggage. Managing of RUSH bags.  Using airline baggage systems including world tracer.  Be able to manage own time and be extremely well organised.  Have an excellent level of customer service and empathy. Prioritise the workload and ensure work is completed to time scale. Escalate when required.  Ensure records of any incidents/accidents involving customers, staff, or equipment is reported to line managers and documented accurately on relevant reporting systems. Line training, to include baggage systems and manual PIR forms.  Excellent time and attendance  Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions. Maybe required to work in the commercial check-in/boarding operation. Carry out any other reasonable task as requested.

Your profile

• Be able, without exception, to provide a 5-year history (with no gaps) including work and none work activities.
• Have been a UK resident for the last 5 years
• Would you be able to acquire a clear DBS certificate?
• Do you have the flexibility to meet business needs, with early starts, late finishes, and night shifts, along with the flexibility to work overtime as required?
• Good verbal communication skills
• Ability to read, write and understand written instruction and information
• Proactive approach to all work requirements and a team centred ethos.

We offer you:

• Cycle to Work
• Employee Assistance Programme
• Life Assurance
• Uniform provided
• Pension
• Discount Shopping Platform
• Discounted Gym Membership

Your contact

Please send us your application exclusively via the online application form. 
 In case of questions, please don't hesitate to reach out to enghr@skytanking.com

Skytanking Aviation Services ENG Limited

A PrimeFlight company

About us

At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.