Who we are
Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.
Your tasks
As a Customer Service Agent your role includes:
- Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas),seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.
- Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
- Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
- Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.
Your profile
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
Essential Skills and Attributes
- Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
- Team Player: Strong collaboration skills and the ability to work effectively within a team.
- Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
- Tech Proficiency: Competency in using computer systems and software.
- Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays.
You must be flexible and be able to work a varied shift pattern of 37.5 hours per week which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.
Requirements
To meet regulatory and operational standards, all applicants must:
- Provide 5 years of checkable references to ensure background verification.
- Submit a clear criminal record check. (Basic Disclosure Scotland).
- Have the right to work in the UK.
- A driving licence and access to a vehicle is essential.
We offer you:
We are committed to creating a supportive and rewarding work environment. Our benefits include:
- Comprehensive on-the-job training to equip you with all necessary skills.
- Uniform provided for a professional appearance.
- Free on-site parking, ensuring convenience for your commute.
- Additional leave entitlements.
- Employee Assistance program.
