Ground Operations Manager

Festanstellung, Vollzeit · Airport Birmingham - BHX

Who we are

Supporting the station manager on all aspects of operational delivery at your designated Airport(s) with a focus on continuous improvement. To deliver a consistently outstanding safe and compliant operation leading and motivating staff by example.

Ensure that KPI’s are delivered through effective utilisation of facilities, services and staff resources. And to support the growth of the business and service through continued professional developing of a trained workforce, obtaining excellent value for money on expenditure and good management of budgetary spend.

Support on the compliance with Civil Aviation Authorities (CAA), European Aviation Safety Agency (EASA),Health & Safety Executive (HSE), Environment Agency (EA), Department for Transport (DfT) legislation and regulations and Primeflight Group policies and procedures

Your tasks

Planning, organising and directing operational activates at designated airports.
Responsibility for staff and operational Safety Management System.
Accountability for HSE performance of any employee at the Airport(s) covered
Ensure that all procedures and processes are maintained in line with current legislation and internal policies ensuring adherence to regulatory frameworks applicable to operation (e.g DfT, HSE, CAA, EA, EASA)
Ensure that all audit findings both internal and external are addressed within the agreed timescales.
Conduct Safety tours/inspections/audits as per the agreed schedule.
Ensure that all accidents, incidents and near misses are reported and investigated as per company policy.
Drive high levels of performance and service against customers SLAs.
Meet expected objectives in regard to productivity and training.
Driving the delivery of SLA standards, including overall punctuality and quality of service whilst assessing processes and systems that will enhance the ability to measure, assess, and improve cost and service performance across the operation. · Improve business operating cost and operating efficiency throughout the operation · Improve passenger experience and airside services
Drive adaptation of best practices
Drive safety performance improvements
Ensure the delivery of the operational resource plan
Ensure the day to day running of the services are delivered to cost and time objectives
Provide leadership and line management for Primeflight Ground Handling staff
Create regular and effective communication channels to staff
Ensure that all staff are trained and maintain competence to carry out their role
Build, develop, and manage a talent pipeline for the business
Promote a culture of performance linked to organisational values

Your profile

Ability to deal effectively with difficult people.
Excellent communication skills, a proactive leader with a confident, professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions through a collaborative team centred ethos.
Ability to build and maintain excellent working relationship with internal and external colleagues and suppliers.
A willingness to Performance management and or coach staff if the need arises. · Effective written and verbal communication
Be Service delivery focused.
Advanced airside and passenger service operations. Desirable
To have undertaken a formal managerial training programme.
A recognised and relevant Safety Management System and or HSE qualification.
Leading and motivating teams within an airport environment.

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About us

At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.

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