Station Duty Manager

Festanstellung, Vollzeit · Airport Birmingham - BHX

Who we are

Pro-actively promoting first class service and delivery high levels of safety and service, providing support, guidance and advice to supervisors and employees to achieve health, safety, environmental and quality objectives and ensure compliance with company and legislative requirements and support to the Airport management team in managing business strategy and implementation of company initiatives in both Front and Back of house departments.

A well organised self-starter with an extremely high sense of service delivery and customer service. Excellent communication and organisation skills, with a natural ability lead teams and foster relationships across multiple departments.

Working in the Ramp and Passenger services department actively supporting and directing the Operations & Dispatch team,
ensuring consistent delivery of high-performance standards in the provision of the smooth, timely and accurate processing of Aircraft turnaround.

You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace.

Your tasks

Lead and supervise the Front of house team and Airside Operational Team including check-in, boarding, operations & Dispatch staff during daily shifts.
Allocate and monitor duties to ensure full coverage and real-time operational responsiveness.
Re-structure and coordinate flight schedules during disruptions, diversions, or weather impacts.
Serve as the focal point for operational updates—broadcasting flight programme changes, delays, and performance metrics to relevant airport stakeholders.
Ensure daily completion of audits: Flight File Checks, AAA compliance, Weight & Balance checks, turnaround inspections, and GSE/equipment reviews.
Ensure Passenger Services and Lounge operations are included in routine audits.
Maintain accurate and controlled documentation; ensure compliance with all regulatory and airline-specific requirements for both Fron of house and back of house department.
Managing rosters, attendance, leave planning, and overtime to ensure adequate coverage.
Conduct staff performance reviews, appraisals, and ensure training is current and documented.
Deliver corrective and developmental coaching based on observed trends, audit results, and airline feedback.
Supervise GHM (Ground Handling Manual) management: ensure manual updates are distributed, communicated, and implemented across the team.
Build effective working relationships with airline representatives and third-party providers.
Attend regular operational review meetings with airline and airport authorities.
Manage delay reporting and investigations, communicating outcomes to relevant stakeholders.
Ensure timely and accurate communications including SITA messages, OTP data, Daily Staff Sheets, and GSE maintenance reports.
Support and implement airline initiatives and service developments across the operation.
Ensure compliance with Skytanking Aviation Services’ HSQE policies and safety standards.
Undertake safety tasks such as incident response, investigation, and closure of safety reports
Provide HSQE guidance and support to teams for function-specific safety compliance.
Stay informed of changes in HSQE standards and update procedures accordingly.
Track and report KPIs, OTP (On-Time Performance), and service-level metrics.
Maintain and analyse statistics related to excess baggage, immigration refusals, audit findings, and operational incidents (e.g. ASR/CSR/MOR).
Identify patterns and trends; proactively implement corrective actions.
Provide hands-on support during high-traffic periods or adverse operational conditions.
Be available to undertake front-line duties when required to maintain airport flow.
Any other reasonable duties requested by the line manager.

Your profile

At least 5 years’ experience working in the aviation industry at management level for a handling agent, airline or airport.
Degree level or Equivalent
Ensure all Airline Service Level Agreements/Key Performance Indicators are met or exceeded
Compliance of all CAA, HSE, Airline(s) and LSACL procedures.
Leadership, Delivery and ownership of providing an excellent and efficient standard of customer service to both internal and external parties.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints
Ability to use initiative and be proactive
Planning and organising
Strong communication skills, verbal and written
Precise attention to detail

Auf diese Stelle bewerben

About us

At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.

Auf diese Stelle bewerben

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